Janaina Medeiros

Janaina Medeiros has a diverse work experience spanning several companies and roles. Janaina most recently worked at Ambu A/S as the Head of IT Service Management & Support, starting in September 2023. Prior to that, they were a Product Owner for the Global IT Service Desk at Ambu A/S from March 2022 to September 2023. Before joining Ambu A/S, they worked at LEO Pharma as a Project Manager Scrum Master and Global IT End User Support Manager / Service Delivery Manager from August 2017 to March 2022. Janaina also gained valuable experience at Takeda as an IT Continual Service Improvement and Service Level Manager, and IT Availability Service Manager from July 2015 to June 2017 and December 2012 to July 2015, respectively. Janaina started their career at Maersk Line, where they held various roles including Service Level Manager, IT Availability and Change Manager, Service Delivery Manager / Project Manager, and Contract Analyst. Janaina also has experience as a Customer Service Coordinator at Maersk Line and as an Import Export Assistant at Eaton.

Janaina Medeiros received their Bachelor's degree in Business - Foreign Trade from Universidade Presbiteriana Mackenzie, where they studied from 1994 to 1997. In addition, they have obtained several certifications, including the Certified SAFe® 5 Agilist, Scaled Scrum Master Certified (SSMC), ITIL 4 Managing Professional Transition, ITIL Operational Support and Analysis (ITIL-OSA), ITIL Intermediate Continual Service Improvement, ITIL Intermediate Certificate Service Offerings and Agreements, ITIL Intermediate Certificate Planning, Protection & Optimization, Green Belt/LEAN - Six Sigma, and ITIL Foundation v.3. The years in which they obtained these certifications are not specified.