Alejandra Cepeda is a skilled IT professional with extensive experience in software support and production support roles across various industries. Currently serving as a Software Support Specialist at Amdocs since November 2024, Alejandra has previously worked with IBM as an IT Production Support Specialist, providing support for cloud-based applications and middleware solutions. Experience includes roles at Tata Consultancy Services where responsibilities encompassed production support for trading and equities applications and job recovery processes. Alejandra's earlier roles included Mobility Billing Operations at AGS NASOFT and Manufacturing Support at Panduit. Additionally, Alejandra has held an L2 Support position at NTT DATA for Goldman Sachs. Educational qualifications include a Licenciatura en Ingeniería Industrial from Instituto Tecnológico de La Laguna, completed in 2012.
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