Colin Mahon

Colin Mahon currently serves as the North America Team Lead at OpenText, a position held since October 2021, where oversight includes a 3-person team delivering Level 2, 24 x 7 executive and end-user IT support across North and South America, alongside responsibilities in software licensing, asset management, and utilization of an ITIL-based ticketing system. Prior experience spans over 16 years at Micro Focus as a System Support Technician, contributing to an end-user IT team and achieving a consistent customer satisfaction rating of 95% or better. Educational credentials include an MBA in Marketing and MIS from Suffolk University - Sawyer Business School and a BA in English from UMass Boston.