Gourav Sharma is an experienced leader with 19 years in technical and customer engagement roles. They served as Director/Customer Engagement Manager at Amdocs, where they built strong customer relationships, developed engagement strategies, and oversaw technical operations. Previously, Gourav held various positions, including Software Development Manager and Senior Subject Matter Expert, contributing to significant business transformation and digital projects. They earned an MCA in Computers from the University of Jammu and recently completed a Nanodegree Program in Data Architecture from Udacity.
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