Hugo Morales is an experienced Transformation Program Director at Amdocs, overseeing large-scale digital transformation initiatives with a 120-member team and consistently achieving a 95% delivery success rate. With a background in service management and operations, Hugo has led high-impact projects across Latin America and significantly improved service quality and customer satisfaction. Previous roles include Customer Operations Partner at Amdocs, Business Operations Director at Vanete Solutions, and Program Manager at Indra, among others. A graduate of Universidad Autónoma de Guadalajara with a degree in Electronics, Hugo's expertise spans diverse industries, focusing on operational excellence and strategic growth.
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