Joseph Craig is an experienced professional in operations and customer support, currently serving as the Head of Operations at Amdocs since February 2022. Prior to this role, Joseph held various positions at Openet from 2001 to 2022, including Head of Customer Support (APAC), where Joseph focused on improving customer satisfaction through quality management systems and reducing escalations. Joseph also built an offshore development and QA team in Kuala Lumpur, enhancing organizational capabilities for North America and Latin America. Notably, earlier roles at Openet involved leading software engineering teams for significant clients and developing mediation solutions for multiple EMEA customers. Joseph began a technology career at Dell, providing technical support for enterprise server customers. Education includes a Bachelor of Science in Computer Applications from Dublin City University.
This person is not in any teams
This person is not in any offices