Michael Z. has amassed over 24 years of experience in IT and Operations Management, primarily with Amdocs since June 1999, where current responsibilities include overseeing operational services as Operations Partner and leading the SmartOps IT and Infrastructure Group as Technologies Director. His expertise includes managing large teams across multiple regions, driving continuous improvement, and ensuring adherence to KPIs and SLAs. Michael has held various managerial roles within Amdocs, focusing on BSS & OSS Managed Services and application support, engaging in data center modernization, and coordinating extensive deployment projects. Prior experience includes serving as President of Smiles Photographers in Israel and managing computer systems at G1-Group. Michael holds a degree as a practical engineer in computer science from Tel Aviv University and an ITIL Foundation certification from EXIN.
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