Pankaj Jha is a certified Cloud Architect specializing in Genesys CTI, currently working as a Software Architect at Amdocs since 2024. Previously, Pankaj held roles as a Regional Expert at Orange Business Services and Project Manager at Wipro Technologies, where they managed cyber security projects and led teams in Genesys Engage. With a background as a Tech Lead and Software Engineer, Pankaj possesses extensive experience in CX troubleshooting, API integration, and call center technologies. Pankaj is pursuing a Bachelor's degree from Chatrapati Sahuji Maharaj Kanpur University.
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