Sharon Cox is a seasoned professional with a comprehensive background in customer engagement, vendor management, and agile transformation. Currently serving as a Customer Engagement Manager (Director) at Amdocs since October 2017, Sharon also leads Vendor Management for BSS Transformation. Previously, Sharon contributed as a Lecturer on Lean/Agile for Financial Services at The Institute of Banking and worked as a Management Consultant specializing in strategic outsourcing, vendor management, and executive coaching. With a tenure at Ericsson from June 2000 to February 2016, roles included Senior Technical Leader & Outsourcing Manager, Systems Manager, Vendor Manager, Senior Software Engineer, and Software Designer, focusing on network management solutions and agile project management. Sharon holds a Bachelor of Commerce with specializations in Economics, Management Information Systems, and Company Law from the University of Galway, along with a Postgraduate Diploma in Business Systems Development and a Leadership Curriculum Core degree from the Irish Management Institute.
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