We deliver tailored Contact Center and Back Office solutions to our strategic partners, leveraging advanced technology and high quality standards to elevate customer experiences and accelerate business growth. Our comprehensive solutions allow our partners to enhance their operations, guaranteeing high-quality while optimizing their costs.

American Call Center

The Quito office focuses on human talent management and customer service support for organizational needs.

Quito

Ernesto Fernandez

This department manages and supports customer inquiries, sales assistance, and telemarketing efforts to enhance customer experience.

Customer Service Operations

This department oversees and coordinates the various operational activities to ensure efficiency and effectiveness in processes.

Operations Management

This department focuses on managing talent acquisition and employee wellbeing.

Human Resources

This department focuses on providing insights and support for operational and financial decisions through data analysis.

Analytics and Operations

This department focuses on enhancing the efficiency and effectiveness of the sales process through supervision, training, and management of sales staff.

Sales Operations

This department focuses on managing client relationships and ensuring customer satisfaction.

American Call Center

Org chart

Teams

Customer Service Operations

Operations Management

Human Resources

Analytics and Operations

Sales Operations

Account Management

Offices

American Call Center

Org chart

Teams

Customer Service Operations

Operations Management

Human Resources

Analytics and Operations

Sales Operations

Account Management

Offices

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