Amber Ruby

Amber Ruby is a seasoned professional in customer care and operations, currently serving as Vice President of Customer Care Operations at American Electric Power since December 2025. Prior experience includes various leadership roles at AEP Energy, where responsibilities encompassed retail operations, customer solutions, and small business strategies from March 2014 to December 2025. Earlier roles involved operational management at DPL Energy Resources and account management at Miami Valley Lighting, showcasing expertise in process development and sales optimization. Academic credentials include a Master of Business Administration from Ohio University and multiple degrees in Project Management from Colorado Technical University.