Awanindra Kumar has extensive experience in workforce management and business process analysis, with a career spanning from 2006 to the present. Awanindra Kumar began as Team Leader in Workforce Management and Management Information Systems at Tech Mahindra from September 2006 to April 2011, followed by a role as Team Lead for Workforce Management at IBM Daksh from April 2011 to April 2012. Afterward, Awanindra Kumar joined Capgemini as a Business Process Analyst from July 2012 to May 2016, focusing on capacity planning, optimization, and workforce management reporting. Since October 2019, Awanindra Kumar has been with American Express, initially as Lead Business Analyst and currently as Sr. Lead Business Analyst, concentrating on contact center analytics and workforce management reporting and automation. Awanindra Kumar holds a Bachelor of Arts in Mathematics from V.B.S Purvanchal University, earned between 2001 and 2004.
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