Casey Ross has diverse experience in information technology and customer support, having held various roles in multiple organizations. At the University of Phoenix, Casey served as an IT Quality Assurance Analyst, IT Technical Support Analyst, and Senior Continuous Improvement Analyst from October 2009 to January 2012. Previous experience includes a position as a Helpdesk Analyst at USAA from January 2007 to June 2008 and roles at American Express from June 2019 to July 2025 as a Senior Delivery Analyst and Senior Associate. Casey's earlier career includes military service as a Sergeant-Communications Supervisor in the United States Marine Corps from December 1994 to December 1998 and as a Mechanical Engineering Assistant at Able Engineering and Component Services from August 2000 to August 2003. Additionally, Casey worked as a Realtor for Century 21 and Welcome Home Realty from August 2003 to June 2008. Educational qualifications include a Bachelor of Science in Information Technology Support and Computer Information Systems from the University of Phoenix and an Associate of Applied Science in Information Technology from Rhodes College.
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