Christopher Duck is a seasoned professional in customer experience and operational strategy, currently serving as the Vice President of Global Lounge Operations at American Express. They previously held various leadership roles within the company, including Vice President of Global Servicing Strategy & Partner Management and Director of Global Voice of Customer & Performance Management. Christopher began their career as a Business Operations Analyst at SRA International and later worked as a Senior Research Analyst at the Corporate Executive Board. They earned an AB in Economics from Duke University and an MBA from Georgetown University's McDonough School of Business.
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