Fernando Cabrera

Fernando Cabrera is a seasoned leader currently serving as Vicepresidente, Customer Engagement Network LAC. With extensive experience in call center operations, they focus on resource optimization and customer satisfaction. Fernando has held various leadership roles at American Express, including Director positions and Vicepresidente of operations, where they have consistently driven results and fostered teamwork. They earned a degree in Finance from Universidad Tecnológica de México and are engaged in further education at Tecnológico de Monterrey and Colegio Baden Powell.