Joanne Loo is a seasoned Director of GCS Business Transformation Strategy & Execution at American Express, where they have driven the development of a comprehensive transformation roadmap for the US Global Commercial Services business since 2020. With extensive experience in strategic program leadership and Six Sigma methodologies, Joanne has successfully managed complex initiatives across multiple regions, leveraging their strong stakeholder management and communication skills. Prior to their current role, Joanne held positions at IBM and PwC Consulting, and has a Master’s degree in International Business Economics from City University London.
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