Jonathan Firestone

Jonathan Firestone is a seasoned professional in customer experience and operations, currently serving as Senior Manager of Digital Product Operations at American Express. They previously held positions as Director of Customer Experience at Misen.com and Senior Manager at Dia&Co, where they led strategic initiatives that significantly improved customer satisfaction and operational efficiency. With a history of mentoring teams and implementing data-driven reporting tools, Jonathan has excelled in enhancing customer interactions across various sectors. They hold a degree in History from the University of Rochester.