Keith Collins

Keith Collins is an experienced professional in instructional design and training development, having held various roles at notable organizations. At Bank of America, Keith served as AVP, focusing on Learning Architecture and Instructional Technical Design from March to October 2022. Following this, Keith worked at American Express from October 2022 to April 2025, advancing from Customer Care Professional to Design Manager, handling Commercial and Merchant Services as well as Banking and Global Partners. Prior experience includes roles as Corporate Training Coordinator at Takata, Training Area Specialist at Novo Nordisk Pharmatech A/S, and Instructional Designer at HAECO, where Keith developed technical training and implemented distance learning programs. Currently pursuing a Master's degree in Organizational Leadership at Penn State University, past academic credentials include a degree in Spanish and Economics from the University of North Carolina at Greensboro.