Mark Wengraf is currently the Lead Technical Architect at American Express, where they focus on global migrations of voice, data, and end-user computing. They held various roles within American Express from 2003 to 2010, including Lead Telecom Engineer and Manager of Call Delivery Solutions, where they developed and supported intelligent call delivery infrastructure. Through their progression in business and technology roles, Mark absorbed valuable lessons in customer-facing environments and technological service delivery. They continue to leverage their expertise to ensure functional integration within the Volume Migration Enablement Team.
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