Mary Amici is a seasoned Senior Operations Manager currently serving as the Senior Manager of Travel & Lifestyle Servicing at American Express, where they enhance the Platinum Concierge servicing journey and collaborate on strategies to improve Card Member experiences. With extensive experience in the financial services industry, they have held various leadership positions at American Express since 1997, including roles focused on operations management, project management, and customer service strategy. Mary earned a B.S. in Education with a minor in Marketing from Old Dominion University and previously worked as a District Sales Manager at Lerner New York.
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