Michael Smith is an experienced integration manager currently working at American Express since December 2025. Prior to this role, Michael served as the lead technical specialist for Olo from March 2022 to December 2025 and held various roles in the technical and support sectors, including senior software engineer and technical services manager at Omnivore. Previous experience includes project management as implementation lead at NCR New England, senior support and implementations at Union, and technical support at POS Solutions. Michael's early career involved cooking positions and work as a field technician for Nielson TV Ratings. Michael holds a Bachelor of Applied Science in Project Management from Southern New Hampshire University, completed in 2016.
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