Raphael (Mau) Michael possesses a diverse background in IT support and network administration, with professional experiences at American Express as a System Network Administrator, BCI and BBC Broadcasting House as a Service Desk Specialist, and Rio Tinto in Infrastructure Technical Support. Raphael also worked at Philip Morris International as an Information Technology Desktop Support specialist. Educational qualifications include certifications from Cisco Networking Academy and NETCAD in 2020, focused on Network Technician and Cisco technologies, respectively.