Robert Bourne

Director Customer Experience, Engagement & Digital Delivery, Australia & NZ

Robert Bourne serves as the Country Manager for American Express in New Zealand, where they also head Card Services and hold the position of President of the Board of Directors for American Express International NZ Inc. They have extensive experience in customer experience, digital product development, and loyalty marketing, having previously held roles such as VP Consumer & Country Manager and Director of Digital Strategy & Innovation. Robert's expertise spans strategic partnership development, stakeholder management, and the implementation of innovative technologies to enhance customer engagement. They earned a Bachelor of Commerce in Marketing and Information Systems from the University of Auckland and completed a Certificate in Leadership Excellence at Harvard Business School.

Location

Auckland, New Zealand


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