Tilak Singhal is an experienced operations team leader currently serving as a Senior Operations Executive at American Express, where they manage and resolve customer complaints across multiple channels. Previously, they held the position of Senior Compliance Officer at QX Global Group, ensuring compliance standards for doctors, and worked as a Recruitment Consultant for UK healthcare at IMS Group. Tilak’s expertise in customer service and complaint resolution is complemented by their collaborative approach with cross-functional teams to drive service improvements.
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