David Harkins

David Harkins has over 20 years of work experience in various roles and industries. David currently works at American Software, Inc. as the Senior Director of Process and Knowledgebase Care, a position they have held since April 2023. Prior to this role, they were the Director of Cloud Services at the same company starting from May 2021.

Before joining American Software, Inc., David worked at Logility as the Managed Services Manager, where they were responsible for overseeing the management of services. David also held the position of Technical Account Manager at Logility from July 2017 to September 2018.

Prior to Logility, David worked at FuturMaster as a Technical Specialist from August 2014 to June 2017 and as a Technical Consultant from August 2014 to September 2016.

David also gained experience at BAE Systems Applied Intelligence as a Senior Service Support Specialist from July 2014 to August 2014 and as a Service Support Specialist from May 2013 to July 2014. In these roles, they were responsible for incident and problem management, as well as implementing changes and resolving incidents according to service level agreements.

Before their roles in the software industry, David worked at Vix Technology as a Senior Software Engineer from March 2009 to May 2013, where they provided service delivery and support for real-time passenger information systems.

David's work experience dates back to their time at ACIS, where they held multiple roles. David worked as a Field Software Engineer from October 2006 to March 2009, responsible for designing and maintaining regional SQL databases and providing IT support. Prior to that, they worked as a Field Service Engineer from April 2006 to October 2006, where they installed and repaired tracking equipment and specialized in telematics systems.

David's career began in the British Army, where they served as a System Engineer Technician (Radio) from July 2000 to April 2006. In this role, they were responsible for managing technical applications, maintaining equipment, and overseeing workshops.

Overall, David Harkins has a diverse background in various technical and management roles across different industries, showcasing their expertise in process management, cloud services, technical support, and system engineering.

David Harkins' education history begins with their enrollment at Castleford High School from 1993 to 1996, where they did not obtain a degree or specify a field of study. David then attended Bridlington High School from 1996 to 1998, where they earned a GCSE degree in Maths, English, Science, and IT. Later, from 2001 to 2003, David studied Computing at The Open University, but did not pursue a specific degree.

In addition to their formal education, David Harkins has obtained a series of certifications. These include Jira: Advanced Administration, Jira: Basic Administration, Jira Service Management: Administration, ITIL® 4 Foundation CPD, Learning Azure DevOps, Visual Studio Code Productivity Tips, Learning ASP.NET Core MVC, Learning JIRA Service Desk, Learning ITIL®, and SC Security Cleared. These certifications were obtained from various institutions such as LinkedIn and AXELOS Global Best Practice, with the most recent certification being obtained in April 2023.