Michael Smith

Michael Smith is a Call Center Manager and Sales and Customer Service Training Leader with over 20 years of experience. Currently, they serve as the Contact Center Manager at America's Floor Source while concurrently studying Psychology at the University of Iowa. Michael has held various leadership roles, including Lead Generation Manager at Universal Windows Direct and Sales and Training Manager at Citi, where they developed impactful training programs and strategies that drove significant business results. They are recognized for their expertise in training and development, project management, and process improvement, exemplified by their success in enhancing operational efficiency and increasing revenue.