Eric Pollen is a seasoned IT professional with extensive experience in systems administration and technical support. Currently serving as a Senior Systems Administrator at Americollect since November 2018, Eric previously held roles as a WILM Systems Administrator at Lakeshore Technical College and a Network Support Analyst at Continental Properties Company, Inc. In the latter position, Eric managed software rollout projects and provided technical support for a significant user base across multiple states. Earlier experience includes positions as a Retail Support Specialist and Help Desk Technician at Roundy's Supermarkets, focusing on hardware and software support for numerous retail locations, along with a role as a Field Technology Support Specialist at Thrivent Financial for Lutherans. Eric holds an Associate of Science degree in Microcomputer Specialist from Lakeshore Technical College and has further training from Mindsharp.