Dave Strous

Dave Strous has extensive experience in problem management, change management, and customer support across multiple organizations. At AmeriHealth Caritas, roles included Senior Problem Manager, Supervisor of Production Support, and Change Management Manager from May 2020 to October 2023. Prior to this, Strous worked at Radial Inc. as Manager of the Corporate Help Desk and at CarMax as a Sales Consultant. Additional experience includes serving as Change Manager at JPMorgan Chase and Service Desk Manager at Barclaycard, where responsibilities involved managing staffing coverage, developing business continuity plans, and implementing process improvements that significantly reduced operational costs.