Derrick S. is a Workforce Management Professional with extensive experience managing call center operations, budgets, and capacity planning models to meet business objectives. Currently serving as a WFM Manager at AmeriHealth Caritas and Principal at DS1 Consulting since 2009, Derrick S. demonstrates strong business acumen and a proven ability to enhance performance and increase revenues within call center environments. With expertise in technology development, customer satisfaction, and team development, Derrick S. excels in executing strategies that drive success.
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