Kevin Faison, Sr. has extensive experience in member engagement and customer service management within the healthcare sector. Currently serving as the Director of Member Engagement at AmeriHealth Caritas since November 2017, Kevin previously held the role of Regional Manager for Rapid Response and Outreach. Prior to this, Kevin worked at Persante Health Care as a Customer Service Manager and at Highmark Blue Cross Blue Shield of Delaware, where responsibilities included managing a team of 25 customer service representatives for Delaware state employee accounts. Kevin's career also includes leadership as Communications Manager at ChristianaCare, overseeing 17 medical group call centers and managing clinical staff and customer service representatives.
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