Melissa Brown currently serves as the Facets Systems Analyst Lead at AmeriHealth Caritas, a position held since October 2014, where responsibilities include overseeing Facets configuration operations focused on Medicare and Dual Eligible recipients, managing projects, and addressing production requests. Prior experience includes leading business operations at CareSource Management Group from January 2007 to August 2014, where expertise in Facets configuration was utilized to ensure projects aligned with CMS guidelines and organizational vision. Additional roles at CareSource included Technical Business Systems Analyst, Service Operations Resolution Specialist, and Customer Service Representative. Melissa Brown received an education from Sinclair Community College and Carroll High School.
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