Michael Franks is an experienced data analyst currently working at AmeriHealth Caritas since July 2021, with a previous role as a Team Manager in Operations at HM Health Solutions. Prior to that, Michael served as the Lead Business Analyst at United Concordia Dental, where responsibilities included acting as the lead systems analyst for the Dental Network Solutions & Professional Relations team and maintaining data integrity across external business partnerships. Michael also held IT roles at Highmark Inc., focusing on customer service solutions and infrastructure analysis, and started a career in analytics and operations in various positions at United Concordia and other organizations. Michael holds a Bachelor of Science in Business Administration - Information Systems from Elizabethtown College and a Bachelor of Science in Computer Science from Dickinson College. Additionally, Michael served in the United States Army, managing extensive records and receiving multiple accolades.
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