Warren Decena is a seasoned Senior Business Analyst at AmeriHealth Caritas since July 2013, and has been with Keystone Mercy Health Plan as a Business Analyst II since 2006. With extensive experience in HRMS and financial systems, Warren has been responsible for first and second level support for production issues and has acted as a system analyst during PeopleSoft finance and HRMS upgrades. Previous roles include a PeopleSoft Functional Associate at ICG Commerce, where Warren was a liaison for the client community and participated in system upgrades, as well as a Client Support Specialist at Temple University Hospital, providing functional and technical support. Warren began in the field as a PeopleSoft Support/Help Desk member at Industrial Systems Associates, managing support for over 800 users. Warren holds a Bachelor of Science in Electrical Engineering from Widener University, obtained from 1993 to 1997.
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