Sumit Kumar is a Technical Support Specialist at American Express Global Business Travel since January 2019, specializing in EUC support and depot management. Prior experience includes roles as Service Desk Lead at Kaizen IT Services Pvt. Ltd. and Info Services Pvt. Ltd., where Sumit managed teams of 18+ engineers and supported approximately 1500 employees across various locations. Earlier positions include Senior Technical Support Specialist at PC Solutions, where responsibilities included managing incidents via Service Now and supporting a range of applications, and Desktop Support Engineer at Allied Digital Services Limited, focusing on Lotus Notes. Sumit holds a Bachelor's degree in Information Technology from Delhi University and several certifications in Information Technology, including ITIL Foundation V3 and Microsoft Server 2016 Technology Specialist.
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