Ikea Smith

Ikea Smith, MHA, LSSGB, currently serves as a Customer Success Specialist at AMMD, managing a diverse portfolio of client accounts while consistently exceeding client expectations. With prior experience as a Program Manager at Houston Family Care, Ikea successfully conducted change assessments that mitigated resistance by 30% and collaborated with HR for strategic workforce planning. Earlier roles include Academic Coach at Texas State University, where personalized coaching improved student performance, and Associate Project Manager at Customer Research International, managing complex projects within budget and timeline constraints. Ikea also served as Project Manager at H4 Medical Transportation, leading the implementation of Slack and Epic EHR to enhance patient care. Academic credentials include a Master's degree in Health Care Administration and a Bachelor's degree in Psychology, both from Texas State University.