Michael Doan is an experienced Business System Analyst at AMP since July 2015, where responsibilities have included providing 1st and 2nd level troubleshooting, leading a service desk team since 2019, and participating in significant projects such as migrating 1200 contact center staff from Windows 7 to Windows 10. Michael has undergone Service Now training and gained expertise in Jira and Confluence, while also contributing to the Cloud X project to migrate applications to AWS and creating ITSM documentation. Prior to AMP, Michael worked as a Service Desk Operator at Fujitsu Australia Limited. Michael holds a Bachelor of Information and Communications Technology with a major in Networking from Western Sydney University, completed in 2012.
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