William Adala

William Adala is an experienced IT professional with over 17 years in service management and governance. Currently serving as a Major Incident and Problem Manager at AMP since March 2021, William focuses on incident management and continuous improvement initiatives. Prior roles include IT Service Management and Governance Analyst at DXC Technology and CPFL Energia, where responsibilities encompassed managing IT processes, developing executive reports, and ensuring compliance with SOX regulations. Earlier experience includes various positions at IBM, including Software Test Manager and IT Governance/Application Lifecycle Manager, where William coordinated teams, managed quality assurance, and implemented ITIL practices. William holds a postgraduate degree in Information Technology Management and Governance and a Bachelor of Engineering in Computer Engineering.