Lilly Tsoneva

Lilly Tsoneva has a diverse work experience spanning several companies and roles. Lilly'smost recent position is as a Customer Success Manager at AMPECO, where they focus on improving customer satisfaction and bridging the gap between the Product and Sales teams. Some of their daily tasks include business-to-business communication, client management, customer training, needs analysis, onboarding new clients, providing technical and product support, and process optimization.

Prior to this role, Lilly worked at Google as an Operations Lead for the EMEA region from March 2020 to May 2021. Lilly also gained experience as a Product Manager & Group Tour Leader at Profi Travel Center from September 2016 to December 2019, and as a Travel Consultant at TripAdvisor for a brief period in June 2016.

Lilly started their career as a Front Office Manager at Zarenhof Hotels & Apartments from February 2015 to June 2016.

Overall, Lilly has demonstrated strong skills in customer success, operations management, product management, and travel consultancy throughout their work experience.

Lilly Tsoneva began their education in 2009 at Collège Notre-Dame de Bellevue, where they completed their secondary school studies with a focus on modern languages. In 2010, they attended CES Embassy for a linguistic year, studying English language and literature. During the same year, they also attended Sprachinstitut Tübingen for another linguistic year, this time focusing on German language and literature.

In 2012, Lilly pursued a Bachelor's degree in Tourism at Ecsedi-Isalt (Haute Ecole Galilée), which they completed in 2015. In 2014, they also participated in an Erasmus program at Biznesa augstskola Turība, where they studied Tourism and Travel Services Management.

In terms of additional certifications, Lilly obtained an Entrepreneurship program certification from 9Academy in April 2021.

Additionally, in 2020-2021, Lilly engaged in Entrepreneurship studies at 9 academy, although no specific degree or field of study is mentioned in this case.