Claire Hill is a Retail Director specializing in customer experience and digital transformation. Claire has held various leadership roles, including Customer Service and CX Director at boohoo.com from 2015 to 2018, where they implemented key digital strategies to support significant growth. Prior to that, Claire served as Customer Operations Director at Travel Counsellors from 2022 to 2025 and directed customer services at JD Williams, launching initiatives that enhanced service delivery. Claire's educational background includes a Bachelor of Arts in French and German from the University of Nottingham and a postgraduate degree in Business Administration from The University of Salford. Currently, Claire works as a Retail Director at amplify5, starting in 2025.
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