Jo Weigh

Jo Weigh is the Client Solutions Director at amplify5, where they leverage extensive experience in customer experience and business process improvement. Previously, Jo held various leadership roles, including VP Customer Experience Change Manager at Bank of America and Regional Head of Service Improvement at Capita. Jo also contributed to the success of call centers at M & S Money and developed critical processes as a Senior Process Improvement Analyst at Marks and Spencer Money. With a degree from the University of Wolverhampton and qualifications as a Black Belt since 2006, Jo has demonstrated a strong commitment to enhancing customer experiences across retail and financial services.