Parma Irvin

Parma Irvin is an accomplished professional with extensive experience in client services and quality management. Currently serving as the Director of Continuous Improvement and Director of Client Services at Amsive since February 2018, Parma leads a team focused on exceeding client and corporate goals while fostering a positive work environment. Prior experience includes roles as Quality Manager and Account Manager at SourceLink, where Parma oversaw quality assurance and client marketing projects, and significant project management experience as a Business Process Optimization Coordinator. Beginning a career at Verizon Wireless as a Customer Service Supervisor, Parma developed strong leadership and coaching skills. Educational achievements include a BA in Communications from Clemson University and a Black Belt in Lean Six Sigma from Greenville Technical College.