Brian Dassell is a transformative leader currently serving as the Sr. Director of Customer Services Stations & Onboard at Amtrak. They have extensive experience in large-scale airline catering operations, customer service delivery, and supply chain management. Previously, Brian held various senior roles at United Airlines, impacting global catering operations and logistics through strategic improvements and crisis management initiatives. Their expertise includes continuous improvement, vendor management, and F&B portfolio management, supported by training at the TBM LeanSigma Institute.
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