Edwin Smith

Edwin Smith is an experienced IT professional with a strong background in technical support and systems management. Currently serving as Lead Technologist ITSM at Amtrak since May 2016, Edwin manages inquiries and troubleshoot issues related to network services, shared drives, VPN, SAP, Citrix, and Maximo. Prior to this role, Edwin held the position of Application Support Specialist at PC Network, Inc. from March 2013 to May 2016, addressing support requests from upper management, third-party support desks, customers, and end users. Edwin's earlier experience includes working as an Advanced Products Support Technician at Comcast from January 2005 to March 2013, providing technical support for telephony, high-speed internet, and video services. Edwin holds an Associate degree in Applied Science, specializing in Computer Network Administration, from The College of Westchester.