Mark Schwinn is an experienced professional in customer service and operations management, currently serving as the Lead Service Attendant at Amtrak since December 2022, focusing on onboard food service. Prior to this role, Mark held various positions in the event and customer service sectors, including Conference Customer Service roles at Convention Connection, Action Figures, and Chicago At Your Service. Additionally, experience as a Lead Retrieval representative at Front Office Staffing and Guest Relations at The Field Museum highlights Mark's commitment to enhancing customer experiences. Mark's background includes leadership as a Customer Service Team Lead at The Esquire Staffing Group and Office Manager at SumTotal Systems, along with administrative management at the Midwest High Speed Rail Association. Mark holds a Bachelor of Business Administration in Transportation and Logistics Management from Kent State University.
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