Merna Ricks

Merna Ricks is a Lead Quality Assurance Analyst and Technical Writer with extensive experience in documentation management and development. Currently employed at Amtrak, they excel in translating complex ideas into accessible content and managing the document life-cycle. Merna previously worked at Comcast Business and held various roles in technical writing and instructional design at Independence Blue Cross, NextGen Healthcare Information Systems, and IQVIA. They earned a Bachelor's Degree in Communication with a focus on Print Media from Upsala College.