Abdus Samad

Senior Support Analyst (contract)

Abdus Samad is a skilled IT professional currently serving as a Senior Support Analyst on a contract basis at Anaplan since June 2023, where responsibilities include global support for financial modeling, troubleshooting API integrations, and configuring Single Sign-On solutions. Prior to Anaplan, Abdus worked as a Senior Customer Support representative at Sutherland, delivering exceptional service for AT&T clients and mentoring junior agents. Abdus also held the position of Cloud Support Engineer at Permeance Technologies, focusing on Microsoft Office support and Active Directory management, and previously served as a Desktop Support Engineer at Al Hidayat Consultancy & Services, addressing a range of IT-related issues. Abdus holds a Bachelor of Science degree in Physics from K J Somaiya College of Science & Commerce.

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