Tyran H.

Technical Support Team Leader at Anchore

Tyran H. has a diverse work experience in the technology industry. Tyran currently works at Anchore as a Senior Support Engineer, starting in September 2022. Prior to this role, they served as a Support Engineer at Anchore from August 2020 until September 2022.

Before joining Anchore, Tyran worked at Rackspace, starting in July 2017. Tyran held various positions at Rackspace, including Network Security Administrator from November 2018 to August 2020 and Global Support Specialist from July 2017 to November 2018. In these roles, they provided technical support, troubleshooting, and ticket management for customers worldwide. Tyran also gained experience in managing complex customer environments and working with a variety of dedicated and cloud technologies.

Tyran's earlier work experience includes working at Attewell Ltd. Tyran served as an IT Support Engineer from October 2014 to July 2017, where they gained rapid learning and skills development due to the high level of responsibility in a multinational company. Prior to that, they held the role of Junior IT Technician from an unspecified start date in 2013 to December 2014.

Overall, Tyran has a solid background in technical support and troubleshooting, with experience in various technologies and customer environments.

Tyran H. completed their secondary education at Bishop Ramsey Secondary from 2007 to 2012 where they obtained their GCSE's. Tyran then attended Bishop Ramsey Sixth Form from 2012 to 2014 where they pursued A-Levels in Business and Finance, Product Design, Photography, and Psychology. In 2014, Tyran enrolled in Uxbridge College and completed a City and Guilds Apprenticeship in Computing and Information Technology until 2016. During this time, they also obtained additional certifications including the Level 3 Certificate in ICT Systems and Principles, Level 3 Diploma in ICT Professional Competence, and CompTIA A+ ce. Later, Tyran attended Birkbeck, University of London from 2016 to 2020 and graduated with a Bachelor of Science with Honours in Computer Science.

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Timeline

  • Technical Support Team Leader

    November 1, 2023 - present

  • Senior Support Engineer

    September 1, 2022

  • Support Engineer

    August 1, 2020