Vanessa Werner is an accomplished professional with extensive experience in customer success and recruitment. Currently serving as Deputy Director, DACH, and Customer Success Manager at Andersen Lab since November 2021, Vanessa is responsible for driving customer outcomes, addressing escalated client issues, and developing strategies to enhance customer satisfaction throughout the customer lifecycle. Additionally, Vanessa has held positions as a Customer Success Manager at Mantah since September 2023, Key Account Manager at Wayfair from April 2018 to October 2021, Recruitment Consultant at Randstad Deutschland from November 2016 to March 2018, and Recruiting Assistant at Syntax from October 2014 to October 2016. Vanessa holds a Master's degree in Psychology from The University of Göttingen and a Bachelor's degree in Information Technology from TU Dortmund University.
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