Skipper Willy

Skipper Willy started their work experience in 2017 as an IT Network and Infrastructure Intern at Nairobi Securities Exchange, where they provided technical support to customers and partners, documented support processes, and performed internal IT support. In 2018, they worked as an IT Network Transmission Trainee at Family Media, where they prepared and checked material for on-air playback, monitored on-air signals, and troubleshooted signal-wave issues. Skipper then joined Daproim Africa in 2018 as an IT Support, resolving technical queries, developing a knowledgebase, maintaining office IT equipment, providing support to partners, and collecting feedback for service improvement. Skipper Willy joined Angaza in 2019 as a Technical Customer Support Specialist, providing technical support through a ticketing system, implementing automation, and documenting core support processes. Skipper was later promoted to the role of Technical Customer Support Lead, where they oversaw daily support operations, acted as a Tier 2 escalation for troubleshooting, and provided technical support via email, phone, or chat.

Skipper Willy holds a Bachelor's degree in Computer Science from Multimedia University. In addition, they have obtained the IBM Data Engineering Specialization certification from Coursera in February 2023.