William M.

William M. is a seasoned business analyst with a diverse background in customer support, IT management, and sales. Currently employed at Altea SI since February 2023, William oversees business analysis activities. Prior experience includes a role as Responsable support IT at Sonergia, where responsibilities included managing the support team, creating indicators, and facilitating communication between support and business units. William has also held positions at HomeAway France, focusing on customer service and fraud prevention, as well as in sales and support roles at INTELCIA and Huis clos. Educational credentials include a BTS in Commerce/Management from ISMC La Cadenelle and a BEP in Sales and Market Action from Gustave Eiffel.